Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly, including:
- Review submissions: Name and phone number (used for display and to prevent duplicate reviews).
- Scam reports: Phone numbers, descriptions, and optionally your contact details.
- Business claims: Owner name, email, phone, and uploaded verification documents.
- Business owner accounts: Email address and encrypted password.
2. How We Use Your Information
- To display business reviews and scam reports on the public directory.
- To verify business ownership claims and notify you of claim status.
- To process subscription payments via Paystack.
- To send transactional emails (account notifications, billing receipts, security alerts).
- To detect and prevent abuse of the platform.
3. Data Sharing
We do not sell your personal information. We share data only with:
- Supabase — our database and storage provider.
- Paystack — for payment processing (they receive your payment details directly).
- Resend — our transactional email provider.
- Law enforcement when required by Ghanaian law.
4. Phone Numbers and Public Visibility
Phone numbers associated with scam reports are displayed publicly to warn other users. If you believe a phone number has been incorrectly reported, contact us to request a review.
5. Data Retention
Reviews and scam reports are retained indefinitely to serve the platform's public safety purpose. Business owner account data is retained while the account is active and for a reasonable period thereafter.
6. Security
We use industry-standard security practices including encrypted passwords, HTTPS, and access-controlled databases. No system is completely secure; we encourage you to use strong, unique passwords.
7. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. Note that some data (such as scam reports) may be retained for public safety even after a deletion request.
8. Cookies
We use session cookies for authentication purposes only. We do not use tracking or advertising cookies.
9. Contact
Privacy enquiries: hello@transparentturtle.com